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how customer satisfaction and customer loyalty are related

How does customer satisfaction change over time? How do you balance hard performance metrics such as revenues and profits with soft metrics such as customer satisfaction?

How does customer satisfaction relate to customer loyalty?

 

 

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how customer satisfaction and customer loyalty are related

How does customer satisfaction change over time? How do you balance hard performance metrics such as revenues and profits with soft metrics such as customer satisfaction?

How does customer satisfaction relate to customer loyalty?

 

 

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