Write a literature review on the influence of e-banking(mobile banking and internet banking) service quality on consumer loyalty? View Less >>
The banking sector in most developed countries is a leader in the field of electronic services and is dynamically involved in continuous improvement of e-services. The goal is to strive to meet all the changing lifestyles and needs of modern customers. According to (Amin,2016), there is a stable and affirmative relationship between e-banking and customer loyalty. In fact, (Dhurup, Surujlal & Redda, 2014) also concluded in the study that this relationship between-banking service excellence and customer loyalty is very robust. To Get solution

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